Great - thank
you and your service is impressive and I wish you had a store in New York, so many people I know would buy your beautiful interior designed products.
Speak to you in the morning, to make payment for the mirrors.
Thank you for arranging this special order.
Kind Regards,
Nataly A.
New York, USA
Dear BTC customer dept,
My order arrived about 11a.m. today, and I am really delighted with both items. The Bodleian table is a triumph of craftsmanship and style.
Just one question: could you give me the details of the paint used on the table?I should like to paint 2 cupboards to match. Many thanks to you all.
Best wishes,
Sheena M.
Cardiff, Wales
Dear BTC customer sales,
Just a quick note to say that I really like the Chameleon Stool and it arrived early this morning. I am very happy – great service.
Regards,
Emily W.
Petworth, West Sussex
Dear Max,
I didn't get any message from you until today, but I had been thinking of you and was planning to write. I'm extremely happy with the console and the lamp, and I would like to write something by way of a thank you:
I am delighted with the elegant Eaton console table and matching coffee table which works brilliantly in my sitting room and I love the stylish Boules lamps. I must thank you for the extraordinary efficiency and care you took with the delivery. Everything is perfect.
I am really very pleased; the console has helped to make our living-dining room feel like home! I'll keep checking your site from time to time for other things that might work in my house.
With thanks and best wishes,
Judy T.
New York, USA
Dear Customer Services,
I would just like to say thank you for managing my order.
I purchased a pair of ‘Leafy mirrors’ which were delivered within the same week to my overseas home. I was impressed by the speed and care of the delivery service as well as the quality and design of BTC’s products which are of the highest standards.
Tiago M di A.
Senior Advisor Banque Privée Espirito Santo SA
Lausanne, Switzerland
Dear Max,
Karen burns delivery is Tuesday 25th May. Mrs. Burns has asked me to pass on to the directors of BTC, that she is extremely pleased with the service and quality standard of the products she has purchased.
Melissa (BTC Despatch co-ordinator)
Staffordshire, UK
Dear BTC,
Many thanks for the efficient service - my parcel was delivered early today! Much appreciated your care and quick service.
Kind regards
Xandra E.
Leicester, UK
Dear Customer service,
Many thanks for your quick and informative response.
I checked with my wife, and she remembers buying from you last year and has shown me the BTC side tables which are our favourite pieces in the living room and so we would like to go ahead with the 2 mirrors and we are pleased to see that the delivery cost is still very reasonable.
Regards,
Dick J.
Durham, UK
Hello Customer Service,
Thanks for the friendly and professional service. Your delivery charge is good and accepted.
I look forward to the beautiful throws!
Yours sincerely,
Christiane C.
Vienna, Austria
Dear BTC Customer services dept,
Could you please give me the dimensions of your new lacquer trays? They look amazing and I would like to order one of every colour.
Also, when will you be offering dining tables? In the Spring collection?
David L.
Worcestershire, UK
Hi BTC call centre,
Thank you very much for your prompt email.
I adore your throws collection and would like to buy 5 as presents, is your delivery cost of £4.95 for all 5 or more because of the weight?
Also, I am interested in buying some of your bone inlay side tables, for my new house.
Please send me a catalogue to the below address.
Regards, Fleur T.
Berkshire, UK
Dear Sirs,
As discussed by telephone, we really like the Chameleon stools, they are well-priced and perfect for this client, so please could you supply: 4 x yellow metal side tables MST04Y
Thanks for your polite and organised customer service – since we found you 6 months ago, we have been looking at your website and recently received catalogue and now we have a project where we can begin to use your lovely products.
Many thanks,
Abbie B.
Oxford, UK
Good morning BTC,
I have just come across your site and your products are different and well-priced with so many design styles for everyone’s tastes. I have just spent 2 hours looking and I think the Designer studio section is a brilliant idea! Do you supply to the trade, if so can you please provide a trade price list because I have several projects that I am sourcing for.
Many thanks
Fyona L-L.
Argyll, Scotland
Dear Trade desk,
I have spoken with your colleague this morning and two of our clients have been shown your website and like many items they have seen, from the room sets. We need this attached order in a rush, so please quote for express delivery to London. *Please send 2 more catalogues to below address.
Kind regards,
Anna T.
London, UK
Hello BTC,
I have an interiors shop in Chester city centre and have found so many pieces that I would like to buy from your website that would be perfect for my customers. Do you design all your product ranges or just some? Even though your prices are reasonable, would you be willing to offer trade terms? Hear from you this week please
Thanks,
Sally G
Cheshire, UK
Dear BTC,
The mirror has arrived and is perfect. Thank you
Johann D.
Hamburg, Germany
Dear BTCbyDESIGN Customer care,
The lamp, coffee table and rug are absolutely perfect for my house and my husband was pleased with the total price – for once! Great service! Thank you.
Ros L.
Lancashire, UK
Dear BTC,
I’ve just received the cushions, I am delighted with them. Superb range & good service too!
Thanks,
Sarah D-L
Birmingham, UK
Dear BTC,
I am in the process of designing a new project, The Clarence Hotel, for a high-profile client. I am interested in several of your products for the sitting rooms and bedrooms. Can you deliver to Dublin, Ireland?
I hope to hear from you soon because I am making decisions this week.
Marian O’ T
Dublin, Ireland
Hello Customer service,
We have decided on the Eaton not the Vence coffee table as the colour is a better match for our existing furniture. Thank you very much for sending us the wood finish sample – fantastic service.
Your choice of furnishings is varied, so many styles to choose from and reasonably priced.
We look forward to receiving our catalogue.
Kind regards,
Sarah J.
Guernsey, Channel Islands
Dear BTC customer service,
A friend of ours, Judy, recommended you to us because she bought tables and lighting for her apartment in New York from you. Well, she was right, we don’t have anything like this in New England and I don’t know of any shops in NYC like you – a creative range and things that we are looking for. Your website says you deliver worldwide, could you please let me know how deliveries to the U.S. would be arranged?
Thank you,
John Paul W. Jr.
New England, USA
Dear BTC,
Thank you for the voicemail message and previous email.
I am pleased and impressed with the speed at which the order for the birthday party has been dealt with.
Thanks again,
Edward W.
Surrey, UK
Dear BTC,
Thank you for replying over the weekend – your attention to detail is excellent. The cushion covers and matching throws are truly wonderful – thank you.
Anne-Marie E.
London, UK
DEAR BTC,
JUST LIKE TO SAY THE CATALOGUE LOOKS FAB AND SOME GREAT ROOM SETS! – MY WIFE AND I, HAVE A SHOPPING LIST AT THE READY FOR THE NEW HOTEL. IT IS REFRESHING TO SEE A NEW COMPANY SETTING UP IN THESE TIMES. SO MANY PIECES ARE UNUSUAL AND YOU HAVE A WIDE CHOICE – SEVERAL HAVE ALREADY CAUGHT MY EYE!
BEST WISHES AND GOOD LUCK,
MARTIN M.
WARWICKSHIRE, UK
Dear BTCbyDESIGN Customer Services team,
Hello, I received the cushion covers this afternoon and I am delighted with them. They are such good quality, beautiful colours and have transformed my sofas. Also, your customer service has been polite and helpful from beginning to end. I will be looking for Christmas presents soon. Please put me on your mailing list for a catalogue.
Your sincerely,
Alice B-T
Pembrokeshire, UK
BTC customer service,
I am so grateful for your correspondence and thank you for planning the delivery to Houston. As an overseas guest buying
from a UK mail order store, your company has been so helpful when choosing the throws, photo frames and the rug. I love
your website, it is so creative and I will be showing my girlfriends. I have 2 days to wait to open the parcel and I am so
excited to see the items.
Many thanks BTC,
Sarah Jane C
Houston, USA
Dear BTCbyDESIGN,
Thank you for checking that the delivery arrived – I must say, your service and delivery are so efficient and polite.
The items arrived at 8 am this morning.
They look beautiful, are well made and we are pleased with the price.
Thanks again,
Regards,
Sonja B.
Perthshire, Scotland
Hi Max,
Thanks very much for your email and the VAT invoice - it's exactly what I needed.
I will wait to hear from your dispatch team then – I can’t wait to receive the beautiful French armchairs!
Thanks for your help and best wishes,
Annabel W.
London, UK
Dear BTC,
The service has been extremely efficient, your company is obviously well-organised - thanks. My wife and I, are thrilled with the quality standards of your products and such original designs that we have not found anywhere else and good value as well. We will be looking again in the Summer.
Regards,
Robert J.
Lucca, Italy
Dear BTC customer service dept,
I received the lacquer trays and boxes on Friday – very pleased by the quality and design. I appreciate the help and advice I received with your customer service department.
Thanks
Margaret L.
Devon, UK
Hi BTC Customer Service,
Just to let you know that I received the lacquer charcoal tray and decorative boxes today, they were worth waiting for - I am very pleased.
Many thanks for your excellent customer service and I intend to purchase again from you soon.
Kind regards,
George H.
West Midlands, UK
Dear BTC customer service,
Everything arrived for the hotel - thank you. We love it. Your designs are so unusual, great quality and well-priced. We’re coming back for more but this time for our home!
Regards,
Harriet K.
Northumberland, UK
Dear BTC Customer Service department,
Thanks so much for the fast delivery, especially just before Christmas. The console table is fabulous, I now want to buy the matching coffee table.
Have a brilliant Christmas,
Gabby D.
London, UK
BTC – the website looks great! Amazing designs and affordable products for the public customers and the European hotel chains. I have just ordered a catalogue.
Regards,
Marcus J.
Gloucestershire, UK
Dear Customer service
A quick message to confirm receipt of the two items, both of which are as I saw them on the website – they look splendid. Many thanks for your excellent after sales service.
Kind regards
Jenny H.
Hampshire, UK
Hello BTC Customer Service -
I have just received my Lotus Flower rug from you - and I am so delighted with it that I am considering ordering a second one!
Kind regards
Arabella T.
London, UK
BTC sales department,
Thank you very much for
your prompt response and I really appreciate your assistance. I love the Pichola coffee table which must be unique because I have been looking for something like this for ages and it is in your sale so all the better.
Best,
Sarah S.
Shropshire, UK
Dear Customer service,
Good to talk to you and thank you for your advice.
The French-style painted side tables are unusual and a wonderful colour – thank you for reserving them and we would like to purchase them now. Please send me a catalogue, you have a great range which I think will work well with this project and others.
Best Regards,
Polly D.
Yorkshire, UK
Dear Customer service department,
Thank you for the catalogue. I think the website and the stuff you're selling is fantastic. I'm just sorry that we're not quite in the market to put in any orders just yet. We hope to be next year when we move house and need to furnish it.
Lucy J.
Norfolk, UK
Hello BTC - I am very interested in the butterfly cushions which I saw featured in Homes and Interiors Scotland / October issue – please reserve 4 of them for me and I will be looking at your French furniture as well as the lacquer furniture for a new home we have in Italy. Do you have an international carrier service we can use. I hope to hear back from you soon.
Thanks,
John Q.
Edinburgh, Scotland
Dear BTC,
Having spoken to a representative of your company, who was most helpful on the telephone - I would like to order the following tables: 2 Pillar side tables (black lacquer) SIST08.
Your collections are both modern and traditional with unusual pieces that your competitors don’t offer. They are perfect for the majority of my projects and I know that my clients will be thrilled with your products in their homes and hotels.
Many Thanks,
Chloe D.
Kent, UK
Hi
I received your telephone and email messages, thank you for your efficient and patient correspondence – I am away a lot with business.
Thank you for organising my ‘special order’ of the 2 red lacquer vases and 2 blue lacquer boxes – they are magnificent and arrived in time for the wedding. We appreciate your time and the good service.
Thanks,
Jane H.
Mougins, S. France
Hi
The mirror I purchased, as a gift, was delivered to the person on time, well-wrapped and she was very happy with it – thank you for remembering not to include the receipt but sending it to me instead. Excellent service, I will be recommending you to everyone I know.
Kind regards
Patrick M.
Cornwall, UK
Hi,
What a great find, I have listed several items, from your website, that I would like to purchase for projects that I am working on. I was wondering if you provide a discount for interior designers?
Katya I.
London, UK
Dear Customer Service,
Is your service express because we received our goods within 48 hours? Your products are beautiful and well-made and the service is excellent. I will definitely be looking again for presents.
Thank you for your prompt attention.
Kind regards,
Natalie K.
Cambridgeshire, UK
Hello Customer Service,
I received the goods yesterday - thank you. I love both the table and the lamp.
I have just found BTC in the Press and the Design guide so I will be looking at your website for the next hour!
Kind regards,
Veronica L.
Dorset, UK
Dear Customer Service,
I was so impressed by your customer service and the delivery men were very polite and helpful. Thanks for sorting it all out. The Annam furniture collection is lovely and such good value.
Yours sincerely,
Mary and John T.
Ibiza, Spain
Hi Max,
As promised, the throws and rug have just arrived and I just wanted to say how delighted I’ve been with your standards of customer care and particularly as I was moving house this week.
I will definitely be shopping with you again in the future.
Many, many thanks
Catherine B.
Wiltshire, UK
Hi,
I really appreciate the express delivery gesture.
Everything I've bought from BTC has been absolutely lovely, so no doubt I'll be buying things in the future,
Kind regards
Victoria J.
Lincoln, UK
Dear BTC Customer services,
Thank you for your prompt response. The French armchairs and sofa are marvellous and I appreciated the complimentary cushions. Your delivery people were prompt and polite.
Kind regards,
Louise B.
Somerset, UK
Dear BTC Customer Service Department,
My wife and I, love the coffee table that we have just received, it is a perfect shape and design for our sitting room. We will be looking again on your website for Christmas gifts.
Many thanks for your excellent customer service.
Jean S-T
Paris, France
Dear Customer Services,
I just thought I would write a few words to say, thank you. The dining table arrived at 2.00 pm and the driver called me in advance. I am so pleased with the table – design, colour, size and the price is such good value. I have been looking for the right table for months and a friend gave me the website address from one of your catalogues and there it was! It has been so easy buying from your company and the customer service people are patient and professional.
Thanks,
Leonora B
Isle of Wight, UK
To: BTC Customer service desk,
We have just received the throws, pair of marble vases and photo frames and they are beautiful and we are very impressed with the quality, style and price. Also, please thank your efficient delivery department for a fast and friendly service.
These pieces were to be Christmas presents but we are keeping some of them and will order some other pieces in November. We are new to buying online but this has been an easy and enjoyable experience!
Do you have a shop in London and please send a brochure to our Helsinki address.
Thanks again,
Maria v H
Helsinki, Finland
[0] Items