BTC makes a charge of £4.95 for delivery of all gifts and accessories' items (with the exception of the Flagon and Lantern Vases due to their weight band).
All the remaining standard items are charged at £9.95.
BTC makes a charge of £9.95 for a standard delivery to the UK mainland which will normally take 24 to 48 hours for items which are in stock. Standard deliveries to the Highlands and Islands, Isle of Man and Wight and the Scilly Isles are charged at £17.95 and normally take up to 7 working days for items in stock.
Please open and inspect your order when it arrives and before the courier leaves. Please note that if you are unable to check your parcel when it arrives, please write the word 'UNCHECKED' with your signature which is required by the courier.
Please contact BTC’s Customer Service Department by telephone: 0844 557 8882 or +44 (0) 1451 830979 or by fax: +44 (0) 1451 830979 (8am - 8pm, Monday - Sunday) or e-mail: customerservice@btcbydesign.com
Those items, identified with the above van icon, are classed as HEAVY (typically over 30kgs) or FRAGILE. These items will often be delivered separately. The standard charge for HEAVY/FRAGILE items is £34.95 for UK mainland and £49.95 for Highland and Islands, Isle of Man and Wight and the Scilly Isles.
BTC’s Despatch Co-ordinator will notify you of the delivery date which is normally 7 to 14 working days from acceptance of order for the UK mainland and longer elsewhere. Our carriers only deliver on week days and cannot provide a delivery time.
BTC provides a personalised service, whereby a despatch coordinator will contact you to arrange a convenient time for your delivery for either standard or heavy product orders. On the day of your confirmed delivery, if you wish to be telephoned 1 hour in advance of your consignment arriving then, please ask for this special service and the driver will endeavour to contact you.
You are recommended to inspect HEAVY/FRAGILE items immediately on arrival as these can be returned at the point of delivery free of charge but, if you subsequently decide to return them, it may take up to 28 days for a collection (40 days for more remote areas) and a charge of £50 will be made. Our carriers will remove packaging if asked.
Deliveries of HEAVY/FRAGILE items to the Channel Isles and EU countries can be arranged by contacting BTC’s Customer Service Department on 0844 557 8882.
Please be assured that BTC's deliveries are not affected by any Royal Mail strike action.
If we are out of stock of an item, you may be able to Special Order it. Visit our Special Orders page to see how.
We hope that you are pleased with your BTC purchase but, if you are not entirely satisfied, provided you notify us within 7 days and return it to us within 28 days unused and wrapped in the original packaging, you will be entitled to a refund or replacement. Please ensure that you enclose the completed Returns Form which is on the back of the despatch note.
BTC will refund the collection cost of the return for damaged or faulty items, but not for items returned for other reasons. You must ensure that all returns are unused and very well wrapped in the original packaging, and we advise you to obtain proof of posting, as we do not accept liability for items lost or damaged in transit. Your refund may be affected.
Please contact our Customer Service Department by telephone: 0844 557 8882 (8am - 8pm, Monday - Sunday) or e-mail customerservice@btcbydesign.com within 7 days of receiving your order if you want to return any item.
Address for returns:
BTC by DESIGN
c/o Hackling House
Bourton Industrial Park
Bouton-on-the-Water
Gloucestershire
GL54 2HQ
PRODUCT MEASUREMENTS
All our measurements are in metric.
Each measurement is indicated as shown in this example:
10cmW x 15cmD x 25cmH
This means this product is measured as follows:
10cm wide (from side to side) x 15cm deep (from front to back) x 25cmH (from top to bottom).
To help you translate from Imperial to Metric, here are some basic comparisons:
| 1” | = | 2.54cm | |
| 6” | = | 15.2cm | |
| 12” or 1’ | = | 30.5cm | |
| 2’ | = | 61.0cm | |
| 3’ | = | 91.4cm | |
| 4’ | = | 122cm | |
| 5’ | = | 152.4cm | |
| 6’ | = | 182.9cm |
[0] Items